Let’s get you
back to casting.

Confirm that your phone and TV are connected to the same Wi-Fi network. Turn off VPN or guest-network isolation, enable local-network access, restart both devices, then tap Scan again. Some managed or public networks block device discovery.

Connect to a device first. On Android, accept the system screen-capture prompt; on supported platforms, follow the broadcast or mirroring prompt shown by the app. Mirroring support can vary by device and TV model.

Not every website or stream format allows external playback. Try another video or supported source, keep the app open until playback begins, and confirm the phone and TV still share the same network.

Check the TV volume and the app’s sound setting. Lower the mirroring resolution or frame rate on a busy network. A strong 5 GHz Wi-Fi connection can improve performance when supported by both devices.

Open your device Settings → Apps → Streamer for Chromecast TVs → Permissions, then allow only the media, camera or microphone permissions required for the feature you want to use.

Open the store account used for purchase and go to Payments & subscriptions → Subscriptions. Select Streamer for Chromecast TVs to manage or cancel. Use Restore inside the app for eligible previous purchases. Uninstalling does not cancel a subscription.

Remote capabilities depend on the receiving device and protocol it supports. Complete any pairing code shown on the TV. If the feature reports that the device is unsupported, use the original TV remote.

Install the latest app and system updates, restart the phone, and try again. If it continues, email support with the exact reproduction steps. Do not include passwords or private media.